Privacy and Cookie Policy
This Privacy Policy regulates the treatment of users' personal data (hereinafter referred to as "User" or "Users") collected in connection with the use of the website with the address www.cuf.pt (hereinafter "Site"), by CUF - Serviços de Saúde, Administrativos e Operacionais, ACE (hereinafter referred to as “CUF”) and reflects CUF's institutional concerns regarding privacy and the processing of Users' personal data.
CUF is a complementary grouping of companies whose main business, among other activities, is to manage health care units (hereinafter referred to as "CUF Group").
The provision of personal data in the context of browsing the Site implies that the User knows and specifically approves the conditions contained in this Privacy and Cookie Policy.
1. Collection and processing of personal data
1.1 - CUF
CUF is the controller of Users' personal data collected through the Site, which will be processed as described here. It is also the entity responsible for ensuring the CUF Group companies comply with legal and regulatory obligations.
1.2 - Use of the Site
Accessing and browsing the Site does not necessarily imply the provision of personal data.
However, there are certain features on the Site that imply the provision of personal data (for example, if you wish to submit a contact form to deliver your questions and suggestions).
The other features available on the Site, such as scheduling appointments and examinations, require prior registration on the My CUF platform. The processing of personal data in that context is subject to a separate Privacy and Cookie Policy.
1.3 - Identification and contact details
If you wish to contact CUF through the Site, CUF will collect a range of personal data that is processed to respond to the request / question / sharing / expression of gratitude / complaint / suggestion.
The following personal data are collected from the contact form for this purpose: name, e-mail, telephone, date of birth, tax ID number, CUF health unit related to the request / question / sharing / expression of gratitude / complaint / suggestion and the subject of the request. These data are mandatory; without them it will not be possible to process your request and reply to you.
In this context, a free field is also available where you can insert your request / question / complaint / suggestion, and where other personal data may be spontaneously provided by you.
2. Use of Personal Data
2.1 - CUF processes personal data for the purposes of managing contacts with Users, namely in order to respond to their requests / questions / complaints / suggestions.
2.2 - The processing of Users' personal data collected through the contact form constitutes, as applicable, necessary processing for the performance of a contract to which the data subject is a party (with CUF or with a CUF Group company that manages a CUF Health Unit) or a pre-contractual procedure at the request of the data subject - this being the legal basis for the processing of the subject’s data.
3. Sharing of Personal Data
3.1 - Data will be transferred and related among the various companies of the CUF Group to enable responses to requests / questions / complaints / suggestions addressed to us through the Site. For example, if the User’s message relates to the services provided by one of the CUF Health Units, the request / question / complaint / suggestion will be forwarded to the company that manages the Unit in question, to investigate the issue and process the reply to the same.
3.2 - CUF may transfer and receive Users’ data to/from subcontracted entities for the purposes mentioned above, under the terms of the contracts concluded with the same.
3.3 - CUF may also transfer Users' personal data to third parties, when such data communications are necessary or appropriate (i) in light of the applicable law, (ii) in compliance with legal obligations / court orders, (iii) by order of the National Data Protection Commission or any other competent supervisory authority, or (iv) to answer requests from public or government authorities.
4. Storage of personal data
4.1 - The personal data collected necessarily for the purpose of responding to requests / questions / complaints / suggestions will be kept for the period strictly necessary for that purpose, and can always be stored, in the case of pending litigation, until the final decision becomes res judicata and the legal action terminates.
5. Cookies
5.1 - Like most websites, we occasionally install small files called cookies on your computer in order to ensure the website works correctly.
5.2 - In fact, CUF uses cookies and other similar tracking technologies to distinguish you from other users when using the Site. These technologies help us to provide you with a better experience whenever you browse the Site, allowing us to improve the Site itself.
5.3 - Cookies - What are they?
Cookies are small information files that are stored on your computer or mobile device through the browser. These files allow the Site to “remember” your actions and preferences for a certain period of time, namely the username, the chosen language, the font size and other display settings. That is why when you browse the pages of a website or application or return to a website or application that you have already visited, you do not, in principle, have to indicate your preferences again.
5.4 - Cookies - What are they used for?
The cookie identifies your browser on the server, enabling information to be stored on your device. This technology serves different purposes, such as helping to determine the usefulness, interest and number of times you use our Site, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information.
Most browsers are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the Site and the cookie is accepted, on your next visit to the Site our internet server will recognise your computer or mobile device. In this way, when you browse the pages of a website or application or return to a website or application that you have already visited, and in relation to which you have given consent to use cookies, you do not, in principle, have to indicate your preferences again or re-input data that you have previously provided.
5.5 - Cookies - What type of cookies exist?
There are several types of cookies.
In terms of the lifetime of cookies, these can be:
a) Permanent cookies - these are cookies that are stored on your access devices (PC, mobile and tablet) even after closing the browser. They are used whenever you make a new visit to the Site. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalised service.
b) Session cookies - these are temporary cookies that remain in your browser's cookie file until you leave the website or application. The information obtained by these cookies is used to analyse traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.
Cookies can also, in terms of the domain to which they belong, be:
a) Own cookies - cookies sent to the user's terminal equipment from a device or domain managed by CUF and from which the service requested by the user is provided.
b) Third party cookies - cookies sent to the user's terminal equipment from a device or domain that is not managed by CUF, but by another entity that handles the data collected through the cookies.
5.6 - Cookies - How and for what purposes do we use them?
This website uses several types of cookies to provide you with a better browsing experience:
Essential Cookies (compulsory)
Cookies essential to the proper operation of the CUF site. The information obtained through these cookies allows us to identify problems and provide a better browsing experience.
Performance and Statistics Cookies
Cookies that allow anonymous statistical analysis of browsing on the CUF website, in order to improve your browsing experience. Handled by us or our partner companies.
- Google Analytics
| _ga | Used to distinguish users. They are used anonymously for the purpose of creating and analyzing statistics related to the use of websites or applications, in order to improve their functioning | |
| _ga_# | Used by Google Analytics to remember the number of times a user visited the website as well as the dates of the first visit and the most recent visit | |
| _gat | Used by Google Analytics to limit the rate of requests. | |
| _gid | Used to distinguish users. They are used anonymously for the purpose of creating and analyzing statistics related to the use of websites or applications, in order to improve their functioning |
- Google Maps - this website uses Google Maps, which entails Google’s use of anonymous cookies that determine the number of unique users of this API (Application Programming Interface). Google also gathers statistics on the types of features used in the Maps app.
Marketing Cookies
Cookies that allow inclusion of third-party content. These cookies allow us to display only content or advertising most relevant to you.
| fr | Used by Facebook to provide a range of advertising products, such as real-time bidding. the "fr" cookie is used to show, measure and improve the relevance of the ads. | |
| _fbp | The "_fbp" cookie identifies browsers for the purpose of providing website and ad analysis services | |
| tr | Used to see how many people take action on your ads and which Facebook ads led to a conversion. | |
| datr | Identifies the browser that is connecting to Facebook. |
| NID | Registers a unique ID th at identifies a returning user's d evice. The ID is used for targeted ads. A maioria dos utilizadores Google terá um cookie de preferências chamado "NID" em seus navegadores. Um navegador envia este cookie com solicitações para os sites Google. O cookie NID contém um ID exclusivo que o Google utiliza para guardar as suas preferências e outras informações, como idioma preferido (por exemplo, inglês), quantos resultados de pesquisa deseja exibir por página (por exemplo, 10 ou 20) e se deseja ativar o filtro SafeSearch do Google. | |
| _gcl_au | Google Tag Manager | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. |
| IDE | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | |
| pagead/landing | Google Inc. | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. |
| test_cookie | Used to check if the user's browser supports cookies. | |
| ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | |
| pagead/1p-user-list/# | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. |
Customisation Cookies
These save your CUF-site viewing and usage preferences to give you a personalized browsing experience.
- Google Optimize
|
_gaexp |
Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. |
5.7 - Cookies - How to use them?
Website or app users can enable or disable their acceptance of cookies by changing the settings on their computer or mobile device.
Alternatively, you can change your cookie preferences at any time. To change cookie preferences for the CUF website click here.
All browsers allow users to accept, reject or remove cookies, by selecting the appropriate settings in their browser. Users can, therefore, configure their browsers to inform them whenever a cookie is received or even block it. However, please note that this may partially affect the use of some of the website's features, because you will not be able to enjoy improved, personalised browsing on our website.
If your browser's privacy setting is set to “High”, you will not be able to access some of the features and may be unable to use all the features of our websites or apps to the full. To solve this issue add our internet address www.cuf.pt to the list of permitted websites in your browser's privacy settings.
If you are trying to access our site from a work computer and are unable to do so, the problem may be the computer's corporate security settings. We recommend that you contact your system administrator.
5.8 - Other tracking technologies - Web beacons
CUF uses a digital analytics tool to provide support in understanding what is effective content, for example by counting the users, in an aggregated and anonymous way, who have visited those pages. Web beacons consist of small graphics with a unique identifier, whose function is similar to cookies, and which are used so that CUF may know when certain content is viewed. Unlike cookies, which are stored on the user's computer, web beacons are invisibly embedded in the web pages. CUF can thus correlate the data collected by the web beacons with other data that CUF may have collected.
6. Users’ rights
6.1 - Pursuant to the applicable legislation, data subjects can request access to the personal data concerning them at any time, as well as the rectification, erasure or limitation of that data’s processing, the portability of the data, or they can object to its processing. These rights can be exercised through a written request sent to CUF, Avenida do Forte, nº 3, Edifício Suécia III, Piso 2, 2790-073 Carnaxide, or by contacting our Data Protection Officer by sending an e-mail to dpo@cuf.pt
6.2 - Data subjects can also obtain confirmation that the personal data concerning them is being processed, as well as gain access to the same. A copy of the data being processed may be made available to them, if they so wish.
6.3. - They also have the right, under the terms of the applicable legislation, to request the limitation of the processing or the portability of their data, subject to the legally established conditions. They must submit, for this purpose, a request to the contacts mentioned in 6.1.
7. Security
7.1 - CUF guarantees privacy and security in the transfer of Users' data by using encryption with SSL (Secure Sockets Layer) for all information exchanged with CUF, via the internet.
7.2 - Moreover, CUF states, for this purpose, that it has and will keep in operation all technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and misappropriation of the personal data provided or transferred. In any case, it should be noted that by circulating data over an open internet network it is not possible to completely eliminate the risk of unauthorised access and use, so the User should implement the appropriate security measures when browsing the Site.
8. Third party websites
8.1 - We provide links to third party websites on our Site, which are subject to separate Privacy Policies. Please note that this Privacy Policy does not apply to such websites and CUF is not responsible for the collection of information by said third parties through the respective websites. If you have doubts regarding the processing of data from these third party websites, you must consult their privacy policies.
9. Complaints
The User is entitled to submit a complaint to the National Data Protection Commission, or other competent supervisory authority defined by law, if it considers that the processing of its data by CUF infringes the law in force at any time, without prejudice to any other means of administrative or judicial action.
10. Questions
Contact us at dpo@cuf.pt if you have any questions related to the processing of your personal data and the exercise of the rights conferred on you by the applicable legislation and, in particular, referred to in this Policy.
11. Changes to this privacy and cookie policy
CUF may change this Privacy and Cookie Policy at any time. These changes will be duly publicised through the pages of the Site and, if they imply a substantial change in the way your data will be processed, CUF will notify you of such changes through the contact details that you may have provided.
However, whenever changes are made that are considered relevant to the User in terms of cookies, a pop-up window will be displayed again so that, depending on the type of cookie in question, the User can access the information and/or consent to its use and storage.
Last update: 23/04/2021